Software Maintenance & Production Support
The scarce supply of skilled programmers in today's corporate environment has caused many new development initiatives to be delayed due to existing staff having to focus their limited time on supporting and maintaining existing legacy applications. By utilizing KEG maintenance & support services, clients are able to re-employ these programming resources. Our three-phase (Planning, Transition and Service) methodology for transferring application responsibility ensures proper knowledge transfer and the service level expectations are set and agreed upon. Software maintenance & support arrangements include KEG dedicating on site project management, to work directly with the end users, and off-shore maintenance resources, to provide programming support for fixes and change requests.
We provide maintenance services for Legacy and Midrange systems using a proven methodology that benefits the customer in reduction of the maintenance costs and increased productivity. Using high-speed voice/video satellite communication networks, with the aid of Beepers and Mobiles to support resources KEG provides 24x7 customer support. Changes to the system documentation are being updated regularly according to the solutions of the maintenance requests. This helps the customer to make them compliant with SOX guidelines and supports the system maintenance and up gradation in future.